Frequently Asked Questions
These are some of the FAQ questions that I am asked from time to time. Let me know if you have additional questions.
- How long does it take to receive my order?
Most orders ship within 2-3 days. We do offer custom design and those orders usually ship in about 3-4 weeks.
- How do I contact customer service?
We are always glad to help and answer questions either by phone or email. Click here for all our contact information.
- What payment methods do you accept?
We accept Master Card, Visa, Discover, American Express and PayPal
- How much is shipping?
Shipping is calculated on rates supplied by UPS and USPS. You may choose which carrier at check out. Sometimes we do offered free shipping for special promotions. Click here to learn more about our shipping policy.
- What is your return policy?
If you are not happy with your item for any reason, you can return it within 7 days. Custom gifts however, are not returnable. The shipping back of your item is your responsibility and the refund will be for the price paid for the item not the shipping. Click here for more information.
- Can I make changes in my order?
Yes you can make changes on your order if you notify us within 24 hours of placing the order.
- What do I do if I never receive my order?
Contact us and we will research and try to figure out what happened. We want you to have your order!
- Where are Classic Legacy gifts made?
We are proud to say our gifts are designed and created in our studio. Wood, silver medallions, charms, oyster shells, and a myriad of parts and findings have been collected for years and combined to create one of a kind gifts.
- Do you sell wholesale?
Yes we do sell wholesale to qualified buyers. It is best to telephone and see if your business meets wholesale qualifications. Our phone number is 901-756-9339. Catherine Tatum, owner and designer.